Customer stories
Built for outcomes
like these.
See how Australian law firms use MatterFirst to reduce admin, automate workflows, and deliver better results — with measurable impact on their practice.
Representative outcomes
How firms use MatterFirst to work smarter.
These scenarios represent the kinds of results MatterFirst delivers — drawn from real practice patterns across conveyancing, family law, commercial, and general practice.
Workflow efficiency
60% faster settlements with automated workflows
Mid-size conveyancing practice — Melbourne
“We went from manually tracking every settlement step in spreadsheets to having MatterFirst assign tasks, send emails, and update statuses automatically. Our settlement turnaround dropped from 3 weeks to under 10 days.”
60% faster
Settlement time
25 hrs/week
Admin hours saved
2.4× more
Matters per month
AI-powered insights
Document AI eliminated 4 hours of manual review per matter
Boutique property law firm — Sydney
“Every contract used to take our team 30–45 minutes to review manually. Now we upload it, the AI extracts the key terms, and we just verify. The time savings compound across hundreds of matters a year.”
4 hrs saved
Review time per matter
98% accuracy
Key terms extracted
12 per month avg
Risk flags caught
Client experience
Client portal reduced inbound calls by 70%
Growing family law practice — Brisbane
“Our reception staff used to spend half their day answering 'what's the status of my matter?' calls. Now clients check the portal themselves. It's better for them and better for us.”
70% reduction
Call volume
4.8/5 avg
Client satisfaction
92% of clients
Portal adoption
Workflow efficiency
Referral tracking turned a guess into a growth channel
Multi-office commercial practice — Perth
“We always knew referrals were important, but we had no idea which partners actually converted. MatterFirst showed us exactly where our best matters come from — and which partnerships cost more than they earned.”
$420K/yr
Referral revenue identified
100%
Partner ROI clarity
8
Low-value partnerships cut
Time savings
From 3-day invoicing to same-day billing
Solo practitioner — Adelaide
“I used to batch my invoicing on Fridays and it would take the whole afternoon. Now I click a button at the end of each matter and the invoice generates from my time entries. I get paid weeks faster.”
Same day
Invoice generation
2× faster
Payment collection
80% less
Billing admin
Time savings
Template packs got a new hire productive in 2 days
Regional general practice — Hobart
“When we hired a new paralegal, instead of weeks of training on our processes, we installed the conveyancing pack and she had workflows, templates, and checklists from day one. She was processing matters by Wednesday.”
2 days
Onboarding time
12
Workflows pre-built
45+
Templates included
Hear from practitioners
See MatterFirst in action.
Watch how legal practitioners use MatterFirst to streamline their workflow, automate admin, and deliver better client outcomes.
Video testimonial coming soon
Ready to see results like these?
Book a demo and we'll walk through MatterFirst with your specific practice area and team size in mind.
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