Terms of
Service.

MatterFirst provides cloud-based legal practice management software, including tools for matter management, documents, contacts, tasks, client collaboration and billing. We may update, add or remove features over time. We provide the Service on an "as available" basis and may modify or discontinue parts of it with reasonable notice where practicable.

You must provide accurate account information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly of any unauthorised use. You must be at least 18 years old and able to form a binding contract to use the Service.

Access to paid features requires a subscription. Fees, billing frequency and included usage are described at the point of purchase. Unless stated otherwise, subscriptions renew automatically for successive periods until cancelled. You authorise us and our payment processor to charge your payment method for applicable fees. Except where required by law, fees are non-refundable. We may change pricing with reasonable prior notice, effective from your next billing period.

You agree not to, and not to permit others to:

• Use the Service in violation of any applicable law or regulation.
• Upload malware or attempt to gain unauthorised access to the Service, other accounts or our systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, resell or sublicense the Service except as expressly permitted.
• Use the Service to store or transmit content that is unlawful, infringing or that you are not authorised to handle.

As between you and us, you and your firm own all data and content you submit to the Service ("Customer Content"). You grant us a limited licence to host, process and transmit Customer Content solely to provide, secure and support the Service. You are responsible for the accuracy and legality of Customer Content and for having the rights necessary to submit it. Our handling of personal information is described in our Privacy Policy.

Each party may access confidential information of the other. We will not access or use Customer Content except as necessary to provide the Service, to comply with law, or as you direct. We understand that Customer Content may include information subject to professional and legal privilege, and we handle it accordingly.

The Service, including its software, design, and trademarks, is owned by MatterFirst and its licensors and is protected by intellectual property laws. Except for the rights expressly granted to you in these Terms, we reserve all rights in the Service. Feedback you provide may be used by us without restriction or obligation.

The Service may integrate with third-party products (for example, payment, email, accounting or e-signature providers). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for third-party services.

We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and occasional downtime may occur. Support is provided through the channels described on our website.

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. MatterFirst is a software tool and does not provide legal advice; nothing in the Service constitutes legal advice or a substitute for the professional judgement of a qualified lawyer. Nothing in these Terms excludes rights or guarantees that cannot lawfully be excluded, including under the Australian Consumer Law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or exemplary damages, or for loss of profits, revenue or data. Our total aggregate liability arising out of or relating to the Service will not exceed the fees you paid to us for the Service in the twelve months preceding the event giving rise to the liability. Some jurisdictions do not allow certain limitations, in which case those limitations apply to the extent permitted.

You agree to indemnify and hold MatterFirst harmless from claims, damages and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Service, or your breach of these Terms, except to the extent caused by our own breach or negligence.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay fees, or where required to protect the Service or comply with law. On termination, your right to use the Service ceases; we will make Customer Content available for export for a limited period, after which it may be deleted.

We may update these Terms from time to time. When we do, we will revise the "last updated" date above and, where changes are material, provide notice through the Service. Your continued use after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New South Wales, Australia, and each party submits to the non-exclusive jurisdiction of the courts of that state, without regard to conflict-of-laws principles.

Questions about these Terms can be sent to hello@matterfirst.com.